Parts & SERVICE

Tidewater offers maintenance and repair services on all brands of equipment as well as a widespread inventory of authorized machine parts.

Factory Trained Technicians

Our team of factory-trained  technicians is capable of performing repairs both in the field and at our facility. If you can't get to us, we'll get to you. Know that when you become a customer of Tidewater Equipment Company, you are dealing with people who know the Agriculture industry and care about your livelihood. For more information about parts and service, please contact any of our locations.

PARTS

CASE IH Partstore & MyShed™ Mobile App
Mange your equipment online and on your smartphone.

The days of rifling through ancient equipment catalogs, jotting maintenance notes on your shed wall and forgetting to place part orders are long gone. Manage your entire equipment operation - anytime, from anywhere - with the Case IH online Partstore and My Shed™ mobile app.

Rely on Tidewater and CNH original parts to provide the right products and service to help you keep your equipment up, running and profitable. Only CNH Original Parts are guaranteed to perform to the rigorous standards of your Case IH or Case equipment. They're engineered to work harder and last longer, so you can maximize your uptime and minimize your maintenance intervals. Shop online 24 hours a day/7 days a week with your local Tidewater dealer to order parts online. The Online Parts Store offers both genuine Case IH parts and remanufactured parts for all your equipment needs. You can also create an account to help you easily manage your parts needs.

At Tidewater we have a wide variety of parts to serve your needs.  Each location is well stocked with genuine manufacturer parts.  It is our goal to provide the right products and service to help keep your equipment up, running and profitable with less down time in the field.  Let the well trained staff at Tidewater help with all of your parts needs.

CASE IH MyShed Mobile App

CASE IH MyShed App

  • Manage and organize your Equipment
  • Access part assembly diagrams to find specific parts
  • Bookmark parts
  • Information to your machines will be stored
  • Enter and store information about your equipment you will find most helpful
  • Mobility! Download the MyShed mobile app and send part lists to your dealer remotely

Service

Max Service
Case IH Max Service is a customer support service that provides 24-hour, seven-day-a-week access to the people, products, and parts support needed to keep your operation running during the times most critical to your profitability.

Max Service backs up your dealer with every resource available to Case IH, to help maximize uptime and productivity of Case IH equipment and increase your return on investment through access to product experts and 24/7 Emergency Breakdown Assistance.

Products currently supported for Breakdown Assistance include Steiger®, Magnum™ and Puma™ tractors, Axial-Flow® combines and Module Express™ cotton pickers under warranty. Ask your dealer about specific equipment qualifications.

Max Service Benefits

Our Max Service team works with your Case IH dealer to coordinate all the support you need. Max Service means you can buy Case IH with confidence.

Option 1: Dealer and Product Information

When you dial 1-877-4CASEIH during normal business hours, you get immediate access to a world of inside information relating to your Case IH product: You can get dealer locations, product information, even set up product demos and test-drives.

Option 2: 24/7 Service and Repair

When mission-critical equipment breaks down, you can’t wait for regular business hours to get up and running again. That’s why Max Service offers 24/7 Emergency Breakdown Assistance.

Need A Part?

Additionally, we maintain an extensive parts inventory. If what you need is not on the shelf at your branch a Tidewater parts specialist will work with you to get that part as quickly as possible – whether it be from one of Tidewater's 21 dealer branches or straight from the manufacturer.

Request A Part