Policies
Privacy Policy Tidewater Equipment Company LLC, Tidewater Agricultural and Construction Equipment Co. LLC, and Tidewater Equipment Rental Company LLC (collectively, “Tidewater,” “we,” “us,” or “our”)Effective Date: August 18, 2026 Last Updated: August 18, 2026
1. Introduction and Scope
This Privacy Policy describes how Tidewater collects, uses, shares, and protects personal information in connection with our websites (including tidewaterequip.com), online forms, customer portals, online financing and credit applications, job application / careers pages, mobile applications, telematics and equipment monitoring systems, email marketing, and text communications from our business systems and Helpdesk.
This Policy applies to visitors to our websites and digital services, current and former customers, job applicants, vendors, authorized dealership personnel, distributors, and employees of corporate customers, as well as any other individuals who interact with
us through the channels listed above.
2. Information We Collect
We may collect the following categories of personal information:
Contact and Identity Information Name, email address, phone number, mailing address, company name, job title, and similar contact details.
Equipment and Service Information Make, model, serial number, hours, location of equipment, service history, and related details you provide or that are generated through service requests, parts inquiries, telematics, or equipment monitoring systems.
Financial and Credit Information Information submitted in connection with financing, leasing, or credit applications (including income, occupation, financial statements, credit history, and related details), as well as payment and transaction information.
Business and Demographic Information Type of operation, farm/ranch size, interests, and other business-related details you provide.
Location / GPS Data Location or GPS data from equipment telematics/monitoring systems or from user devices when you interact with our digital services.
Employment Application Information Resumes, employment history, and other information submitted through our careers or job application pages.
Information from Other Sources We may receive personal information from equipment manufacturers (including Tigercat, Case IH, and Case CE / CNH), financing partners, credit bureaus and reference agencies, service providers, publicly available sources,
and other Tidewater organizations.
3. How We Use Your Information
We use the information we collect to:
4. Cookies and Similar Technologies
We use cookies and similar technologies for functional purposes and personalization. We currently use Google Analytics, Google Ads, and Sandhills technologies.
You can manage your preferences through our preference center at: /privacy
5. How We Share Information
We may share personal information with:
- Equipment manufacturers (Tigercat, Case IH, Case CE / CNH)
- Financing partners and lenders
- Service providers that assist us (website hosting, email platforms, CRM, analytics providers, etc.)
- Other Tidewater organizations and related entities
- Credit bureaus and reference agencies when evaluating credit applications
We do not sell personal information.
We may also disclose information if required by law, to protect our rights or the safety of others, or in connection with a business transaction (such as a merger or sale of assets).
6. Data Security and Retention
We maintain technical and organizational measures designed to protect personal information against unauthorized access, loss, or destruction.
We retain personal information only as long as needed for the purposes for which it was collected and as required by applicable legal and regulatory obligations.
7. Children’s Privacy
Our websites and digital services are not directed to individuals under 18, and we do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us using the method below
so we can delete it.
8. SMS / Text Messaging Programs
Tidewater operates text messaging programs for:
- Helpdesk / Support Messaging – Two-way IT support requests and updates, replies to customers who have initiated contact regarding accounts, equipment, or service needs, and welcome messages to new hires.
Customer Account & Service Messaging (via our business system) – Updates regarding accounts, billing, transactions, service and orders, appointment reminders, and other important business communications.
All messaging is opt-in. You may opt out of text messages at any time by replying
STOP (or STOPSMS / STOPMOBILE where indicated). You may request help by replying
HELP.
Message and data rates may apply. Message frequency varies based on your interactions and account activity.
For full terms governing these text messaging programs, please see our Text Messaging Terms of Service at:
/terms
9. your choices and rights
- Marketing emails: Use the unsubscribe / opt-out link in any promotional email.
- Text messages: Reply STOP to opt out.
- Cookie preferences: Manage via the preference center at /privacy.
If you have questions about your information or wish to make a request regarding your personal information, please use the contact form at:
/contact/
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top will indicate when changes were made. Continued use of our websites and services after changes are posted constitutes acceptance of the updated Policy.
11. Contact Us
Tidewater Equipment Company LLC Tidewater Agricultural and Construction Equipment Co. LLC Tidewater Equipment Rental Company LLC
For privacy-related questions or requests, please use our contact form: /contact/
